Michelle Ritchie was exceptional with sales and explaining to our plumber how the “edge drain” in our shower works and is installed.
I was very pleased with knowledge of products and service. I live one hour from you and decided to buy from you rather than locally — that says it all.
—Reyne Booth, Concord, MA
I just want to inform you of a very pleasant experience I had when I visited your place of business.
I had damaged the finish on my stainles steel kitchen sink and was looking for advice on how to repair it. When I entered your store, I was met by a lovely lady, Michelle Ritchie.
I informed Michelle of my problem and she just about took my arm over to a shelf containing several cleaning products. Questions were raised and without hesitation she got on the phone and called the manufacturer and reviewed the products. By the way, this took her a few minutes and certainly, she was taking the extra step.
The bottom line was that I walked out of your store with two products and when I applied them to my sink, it did the trick. (She had actually written a note on each product to that I would use them properly.)
I just want to thank Michelle Ritchie. She reflects very well on your business. I have been around long enough to appreciate thoughtfulness and efficiency.
Just thought you’d like to know how great your staff is.
—Frederick L. Murtagh, Peabody, MA
We had a broken door delivered and it was replaced the same day. Thank you! Julie Carver did a great job working with our budget and explaining the options.
—Andrew Adderly, Malden, MA
I want to thank you for all your help with our bathroom renovation. It is spectacular, and the rain shower head is fantastic. We could not have done this without your guidance.
—William C. Ried, Melrose, MA
We first worked with Designer Bath (Julie Carver) in 2010 when we needed an extra-large kitchen sink for our newly remodeled kitchen. Julie was very helpful and met all of our requirements — and with a friendly smile. Then in 2013 we again went to Designer Bath to help us with the remodeling of our main bathroom — everything was replaced, including replacing the old tub/shower (with shower curtain) with a beautiful modern unit with sliding glass doors. Julie was super!! She listened to us and then met all our requirements (cost, style, colors etc.) within our time schedule and provided very useful suggestions throughout the process. A key aspect was the responsiveness of Julie and her colleagues — all were quick to respond to our many questions!! Another very important point is that their display room has an extensive collection of many of the options we were considering — the touch and feel aspect was important for us — especially for the selection of the new vanity and the new toilet. We definitely highly recommend Julie and the entire staff at Designer Bath.