It is a true challenge to find excellent service. It is like fishing in a bucket if you are looking for lukewarm to offensive customer service. I could spend my entire day writing emails to companies that need improvement. I have worked for a company for 33 years that is constantly striving to reach the next level of excellence in customer service. So, I know what it looks like. Michelle Ritchie is a unicorn. She is a special employee and outstanding representative of your company’s brand.
My husband and I renovated our home 5 years ago and decided to do business with Salem Plumbing. We have done some business with Salem Plumbing on previous renovation projects. Never to this magnitude. It was our incredible fortune to bump into Michelle to support us in our project. The products were perfect and are part of the beautiful home we have created. She has stood by every single product that we purchased. We have had a handful of issues due to manufacture/installation problems. Each time we call, she handles it without question or pain.
This is just a very quick thank you to Michelle in recognition of her amazing demeanor, professionalism, and customer-focused personalized response to supporting your patrons.,We have recommended Salem Plumbing and Michelle, of course, over other suppliers every time and will continue to do so.
—Sharon Chaet and Gerald Berian, Marblehead, MA