I just wanted to take a moment to commend and thank your employee Jason Sevinor for his recent help in “bailing” our company out of a predicament. We had a customer with a unique tub order which was to take 3 weeks to ship from Kohler. After the 3 week time period. I was informed that due to a production problem, the order would take another 3 weeks for delivery. We had already started the work in the bathroom, so this would create a major dilemma.

After my initial “freak out”, I received a call back from Jason, who immediately set to the task of finding us another tub. Within an hour or so, he had found the exact tub we needed and had it ready to ship the next day!

I cannot express how appreciative I am for Jason going the extra mile for me that day. In at time when so many companies and their employees have a “too bad, deal with it” attitude, it was refreshing to find someone who actually cared!!

We look forward to doing business with you in the future.

—Linda Herland, MDB Construction, Danvers, MA