It seems like we are all inundated by surveys these days. While well intentioned, too often they do not reflect an actual commitment and one wonders why the companies bother. However, once in a while, one encounters a company that truly understands the concept of customer service. From the moment that I walked into Designer Bath, I knew that I was in a place that truly values its customers and seeks to provide a superior buying experience. From the knowledge of the staff, the wide selection in the showroom, product quality and ability to deliver as promised – every aspect of my experience was absolutely superior. To the extent that your objective is to have a customer for life, you have succeeded with me. Bravo.

—John D Sanford, Boston, MA