Homeowners and professionals alike love Designer Bath!

Salem Plumbing & Designer Bath was fantastic to work with on our home remodel. We completely renovated a kitchen, pantry, 4 full baths and a half bath and are thrilled with the results. Michelle R., our salesperson, was knowledgeable, through and creative, and an absolute pleasure to work with. She provided estimates and spec sheets in a timely manner, coordinated with our plumber on details and made great suggestions for products when we needed advice. I felt like she really enjoyed working on our project, which was an added bonus. The showroom at Designer Bath has a great selection of products for both kitchen and bath at a variety of price points. They do a great job of pulling together online links or catalogs for items that they don’t carry. Michelle even had the warehouse guys pull down a tub for our master bath from storage so I could take a look at it in person. Without a doubt we will be back again for our next project.

—Meredith Tedford, Marblehead, MA

We wanted to highlight the efforts of Michelle Ritchie. In the middle of renovating 3 bathrooms, our contact point at Designer Bath was let go and then we discovered our order was not accurate. Michelle stepped in and took over, and went above and beyond to make sure that problems areas were resolved quickly and worked with us to get everything we needed to successfully outfit three bathrooms. We cannot express how grateful we are for her help, flexibility and her fabulous attitude. Thanks!

—Katia and Bill Mason, Gloucester, MA

Knowledge and experience of all staff is excellent!

—Bob Mongell, North Andover, MA

It is a true challenge to find excellent service. It is like fishing in a bucket if you are looking for lukewarm to offensive customer service. I could spend my entire day writing emails to companies that need improvement. I have worked for a company for 33 years that is constantly striving to reach the next level of excellence in customer service. So, I know what it looks like. Michelle Ritchie is a unicorn. She is a special employee and outstanding representative of your company’s brand.

My husband and I renovated our home 5 years ago and decided to do business with Salem Plumbing. We have done some business with Salem Plumbing on previous renovation projects. Never to this magnitude. It was our incredible fortune to bump into Michelle to support us in our project. The products were perfect and are part of the beautiful home we have created. She has stood by every single product that we purchased. We have had a handful of issues due to manufacture/installation problems. Each time we call, she handles it without question or pain.

This is just a very quick thank you to Michelle in recognition of her amazing demeanor, professionalism, and customer-focused personalized response to supporting your patrons.,We have recommended Salem Plumbing and Michelle, of course, over other suppliers every time and will continue to do so.

—Sharon Chaet and Gerald Berian, Marblehead, MA

Good Morning,
I have to share with the management of SB my most recent visit at your Beverly location. I have lived in Beverly for 30 years and have always purchased my plumbing needs from SPB. My wife and I) always want to support local companies first and my experience last week is a prime example why. I stopped in last Friday for assistance identifying a kitchen faucet we purchased  a few years ( come to find out it was 9 years) ago from your Beverly unit. Walking in to your showroom I was  greeted by Melanie Adamopoulos at your front desk. Melanie greeted me warmly and  was extremely patient helping me identify what Faucet i had purchased. That in it self was above and beyond anything i would have received at a big Box Store but it only get better. Melanie inquired why I needed to know the identity and once she realized i was looking for cartridges she leaped into action. She printed off copies of the faucet parts list and went the additional step of  assuring I would be able to get all parts needed. While we expect a certain level of customer support from a great organization such as Salem Plumbing  and Designer Bath Melanie has exceeded all expectations many times over.

Many Thanks, Ron Brennan