Outstanding selection! Courteous and efficient staff. Knowledgeable and helpful sales staff. Just amazed with the exceptional service and expertise they provided.

—Richard Walker, Peabody, MA

Michelle Ritchie was exceptional with sales and explaining to our plumber how the “edge drain” in our shower works and is installed.

—Marie MacLellan, Chelmsford, MA

She rates a 5+++ on everything! I’ll seek her out whenever I’m in the store.

—Bobbi Bulriss, Salem, MA

I wish he was available on more house projects!

—Joanne & Kevin Dubray, Beverly, MA

Working with Michelle was very comfortable. Her product knowledge and customer service is impressive. I will not hesitate to recommend her.

—David Selsky, Danvers, MA

Mindy made our experience of purchasing our new products very easy because of her knowledge.

—Joanne Carbone, Peabody, MA

I was very pleased with knowledge of products and service. I live one hour from you and decided to buy from you rather than locally — that says it all.

—Reyne Booth, Concord, MA

I just want to inform you of a very pleasant experience I had when I visited your place of business.

I had damaged the finish on my stainles steel kitchen sink and was looking for advice on how to repair it. When I entered your store, I was met by a lovely lady, Michelle Ritchie.

I informed Michelle of my problem and she just about took my arm over to a shelf containing several cleaning products. Questions were raised and without hesitation she got on the phone and called the manufacturer and reviewed the products. By the way, this took her a few minutes and certainly, she was taking the extra step.

The bottom line was that I walked out of your store with two products and when I applied them to my sink, it did the trick. (She had actually written a note on each product to that I would use them properly.)

I just want to thank Michelle Ritchie. She reflects very well on your business. I have been around long enough to appreciate thoughtfulness and efficiency.

Just thought you’d like to know how great your staff is.

—Frederick L. Murtagh, Peabody, MA

We had a broken door delivered and it was replaced the same day. Thank you! Julie Carver did a great job working with our budget and explaining the options.

—Andrew Adderly, Malden, MA

Hello Julie,
I want to thank you for all your help with our bathroom renovation. It is spectacular, and the rain shower head is fantastic. We could not have done this without your guidance.

—William C. Ried, Melrose, MA