I have to share with the management of SB my most recent visit at your Beverly location. I have lived in Beverly for 30 years and have always purchased my plumbing needs from SPB. My wife and I) always want to support local companies first and my experience last week is a prime example why. I stopped in last Friday for assistance identifying a kitchen faucet we purchased a few years ( come to find out it was 9 years) ago from your Beverly unit. Walking in to your showroom I was greeted by Melanie Adamopoulos at your front desk. Melanie greeted me warmly and was extremely patient helping me identify what Faucet i had purchased. That in it self was above and beyond anything i would have received at a big Box Store but it only get better. Melanie inquired why I needed to know the identity and once she realized i was looking for cartridges she leaped into action. She printed off copies of the faucet parts list and went the additional step of assuring I would be able to get all parts needed. While we expect a certain level of customer support from a great organization such as Salem Plumbing and Designer Bath Melanie has exceeded all expectations many times over.