I just want to inform you of a very pleasant experience I had when I visited your place of business.
I had damaged the finish on my stainles steel kitchen sink and was looking for advice on how to repair it. When I entered your store, I was met by a lovely lady, Michelle Ritchie.
I informed Michelle of my problem and she just about took my arm over to a shelf containing several cleaning products. Questions were raised and without hesitation she got on the phone and called the manufacturer and reviewed the products. By the way, this took her a few minutes and certainly, she was taking the extra step.
The bottom line was that I walked out of your store with two products and when I applied them to my sink, it did the trick. (She had actually written a note on each product to that I would use them properly.)
I just want to thank Michelle Ritchie. She reflects very well on your business. I have been around long enough to appreciate thoughtfulness and efficiency.
Just thought you’d like to know how great your staff is.
We first worked with Designer Bath (Julie Carver) in 2010 when we needed an extra-large kitchen sink for our newly remodeled kitchen. Julie was very helpful and met all of our requirements — and with a friendly smile. Then in 2013 we again went to Designer Bath to help us with the remodeling of our main bathroom — everything was replaced, including replacing the old tub/shower (with shower curtain) with a beautiful modern unit with sliding glass doors. Julie was super!! She listened to us and then met all our requirements (cost, style, colors etc.) within our time schedule and provided very useful suggestions throughout the process. A key aspect was the responsiveness of Julie and her colleagues — all were quick to respond to our many questions!! Another very important point is that their display room has an extensive collection of many of the options we were considering — the touch and feel aspect was important for us — especially for the selection of the new vanity and the new toilet. We definitely highly recommend Julie and the entire staff at Designer Bath.
I do not make recommendations lightly. I would be hard-pressed to find any service provider that could match the differentiated customer experience that Michelle and Designer Bath & Salem Plumbing Supply provided to me. They were knowledgeable about the products they were selling, flexible in adjusting to meet the needs of the project, and worked with me after the project was completed to ensure I was 100% satisfied. Michelle event visited my project and expressed a personal interest in its outcome. World class experience. I have and will continue to recommend them.
They Carry a Nice Range of Brands So There Are Options at Different Price Points
I went to a different bath supply company before going to Designer Bath & Salem Plumbing, and the difference was huge. I’ve dealt with several different people in the showroom, and all have been really nice and helpful. Their prices are also far better than the other place I went. They carry a nice range of brands so there are options at different price points. Be sure to check out their sale wall while in the store. They also do a huge sale one weekend in June (?). I got a towel warmer during their sale this year for almost 90% off!
We’d like to bring to your attention a very pleasant experience we had at your showroom. Your salesperson Mindy couldn’t have been a more pleasant person to work with. There was some confusion and misinformation in our initial purchase of some shower hardware (not with Mindy). She was very helpful and knowledgeable in helping us to return the incorrect item and purchase the appropriate items for our shower. Throughout the whole process Mindy was polite and understanding. We will be sure to ask for her assistance the next time we shop at Salem Plumbing.
—Deborah Essig, Marblehead, MA
They Took the Time to Get to Know Us, Our Tastes, and Our Standards
Designer Bath & Salem Plumbing Supply helped us throughout the installation of a new bathroom, laundry room, and a complete renovation of our kitchen. We worked intermittently with another plumbing supply house, but found quickly that when working with Designer Bath things came out right. When there were problems or surprises, Designer Bath worked quickly to resolve the issues to our satisfaction. They took the time to get to know us, our tastes, and our standards.
I have done business with Designer Bath many times over the years and have always been so pleased with amazing service and top of the line products. They have been so thorough and delightful to work with on our new home. We have ordered all kitchen and bathroom items from them, from sinks to faucets and toilets etc. and were even given a notebook for us and the builder with all items and installation instructions. So impressive.
Picking things out with the Designer Bath team has been a pleasure and we have loved all their recommendations.
—Myra Gulko, Swampscott, MA
Michelle Was Most Efficient, Patient and Understanding
Thank you for the help, attention and concern you gave to all my needs last Friday when I came in to purchase a faucet; but was locked out of my car in your parking lot! My pocketbook containing my money, credit cards, and, most importantly, my AAA card all in my front seat where I could not retrieve them! The lady at the front desk was extremely helpful and considerate – as well as efficient. Michelle too was most efficient, patient, and understanding in discussing my choice of faucets and taking charge of the sale of the faucet upon which I decided. The fellow who directed me out of the parking lot was friendly and helpful. To all the employees who were so kind and gracious ; Wishing you all the joy and wonder of Christmas and may 2014 bring you all that you desire! Please show this note to your boss. Michelle, I forgot to mention your taking the box containing my newly purchased faucet out to my car’s trunk. Thank you again. It’s great to deal with all of you kind people. Love, peace and appreciation.