It is a true challenge to find excellent service. It is like fishing in a bucket if you are looking for lukewarm to offensive customer service. I could spend my entire day writing emails to companies that need improvement. I have worked for a company for 33 years that is constantly striving to reach the next level of excellence in customer service. So, I know what it looks like. Michelle Ritchie is a unicorn. She is a special employee and outstanding representative of your company’s brand.
My husband and I renovated our home 5 years ago and decided to do business with Salem Plumbing. We have done some business with Salem Plumbing on previous renovation projects. Never to this magnitude. It was our incredible fortune to bump into Michelle to support us in our project. The products were perfect and are part of the beautiful home we have created. She has stood by every single product that we purchased. We have had a handful of issues due to manufacture/installation problems. Each time we call, she handles it without question or pain.
This is just a very quick thank you to Michelle in recognition of her amazing demeanor, professionalism, and customer-focused personalized response to supporting your patrons.,We have recommended Salem Plumbing and Michelle, of course, over other suppliers every time and will continue to do so.
—Sharon Chaet and Gerald Berian, Marblehead, MA
We wanted to highlight the efforts of Michelle Ritchie. In the middle of renovating 3 bathrooms, our contact point at Designer Bath was let go and then we discovered our order was not accurate. Michelle stepped in and took over, and went above and beyond to make sure that problems areas were resolved quickly and worked with us to get everything we needed to successfully outfit three bathrooms. We cannot express how grateful we are for her help, flexibility and her fabulous attitude. Thanks!
—Katia and Bill Mason, Gloucester, MA
Salem Plumbing & Designer Bath was fantastic to work with on our home remodel. We completely renovated a kitchen, pantry, 4 full baths and a half bath and are thrilled with the results. Michelle R., our salesperson, was knowledgeable, through and creative, and an absolute pleasure to work with. She provided estimates and spec sheets in a timely manner, coordinated with our plumber on details and made great suggestions for products when we needed advice. I felt like she really enjoyed working on our project, which was an added bonus. The showroom at Designer Bath has a great selection of products for both kitchen and bath at a variety of price points. They do a great job of pulling together online links or catalogs for items that they don’t carry. Michelle even had the warehouse guys pull down a tub for our master bath from storage so I could take a look at it in person. Without a doubt we will be back again for our next project.
—Meredith Tedford, Marblehead, MA
I have worked with Salem Plumbing & Designer Bath on a number of projects and have always been pleased with their service. Their professionalism, guidance and support from project planning to final install, is remarkable. The sales team is amazing to work with and always extremely helpful.
Dear Julie, Now that we are coming to the end of construction. I just want to thank you for your help, advice and support during this project. I appreciated your input and ideas to make my bathroom a work of art. It has been a pleasure working with you.
—Debby Eskenazi, Peabody, MA
We received the best service from your staff, once they realized we had no kitchen faucet due to a missing part. We appreciated that Deborah was as concerned as we were and did everything possible to rectify the problem quickly.
Mindy from Salem Plumbing made a daunting task of picking out plumbing fixtures fun. We had to buy fixtures for everything in our new home and hair salon. Salem Plumbing has a lot of display items in the store, and she was able to navigate me through the store, as well as find items in the book that I would never have been able to find. She did everything with a smile, and it was a pleasure working with her! Since then, her follow thru has been amazing as well — she took care of us from A – Z.
—Debora Lunt, Beverly Farms, MA
We completed a full renovation of our Victorian house and chose Designer Bath and Salem Plumbing Supply. This worked perfect for us and we ended up getting all bathroom and kitchen fixtures form this place. They had a great eye for what we were going for and picked out great pieces. We had a budget that we wanted to meet and they helped us navigate where to spend and where to make smart but great quality choices. They were very consciencious of price and sales, so while some items were expensive and much nicer than we had imagined, our overall cost stayed with in budget. They created the complete inventory of fixtures and parts to compliment our plumbing contract, they gave great advice on the install and what to be aware of, so the install went off with out a single hitch. I know that I saved a lot on the install and change orders by going with Designer Bath and the overall cost would likely not have been much different at the end by going with Home Depot or similar stores, except we now have much nicer and better quality fixtures.
Their communication is excellent and they were proactive in relation to lead times and always remembered any of our renovation deadlines. When you call with an issue through the process, you get a solid answer or solution same day. This is where their staff really stood out from the rest. I can only recommend this to be the first stop if you want a quality install and allow yourself ample time to decide and ample time as some items have lead times. That said they have a large supply on hand as well if needed and they beat all the lead times for all my fixtures.
On the plumbing supply side, I was looking at different options for instant water heaters for water and heat. They gave great advice on the supply and it was very helpful when vetting the plumbers and they offer that any plumber can come in and get install training of their recommended units. Very knowledgable.
I am not going to think twice to use Designer Bath and Salem Plumbing again.