A big hello to my friends and family members!
It’s November – the month we devote to gratefulness. There is so much to feel good about in terms of our business and the dedication of our staff. Our showrooms have just received awards (Best of Boston Home – Fixtures – from Boston Magazine, Best of the Northshore from Northshore Magazine and Best Showroom from DPHA – Decorative Plumbing & Hardware Association), which makes me proud. These accolades are a testament to the teams in our showrooms, their expertise and work ethic, as well as the design and innovation in our showrooms and product offering.
One of the aspects of our philosophy that I feel is different from other similar businesses is the involvement and commitment of each person at every level. From our purchasing manager to our warehouse manager to our delivery drivers, we are all dedicated to excellence and client satisfaction. Things can and do go awry in our industry. What allows us to thrive is knowing that no one is working alone — we are all in it together. When adversity hits, we do a team huddle and combine our industry experience and different perspectives to devise creative solutions to enable us to move forward and get the job done.
We also rely on manufacturers, vendors, designers, architects, builders, and plumbers. Together, we make magic happen for homeowners. We value and appreciate the industry professionals who choose to work with us. We spend a lot of time and effort curating the list of brands we offer our customers. The companies we decide to bring on as premier lines not only make beautiful products, but they also provide support for issues and training for our staff and customers. Our trade partners lean on us as an extension of their companies. They want a supplier who aligns with their values and maintains a consistent approach to the services they provide. We appreciate the trust that our customers place in us and their understanding we will take care of their clients.
We have had a long and productive relationship with Gallagher Remodeling. Roger Gallagher runs a well known design/build firm, which has gained a reputation for thoughtful planning and execution of clients’ visions. Amy McFadden runs the design process.